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Support Specialist L2

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We are looking for a Support Specialist L2. Shifts: day/night 2/2 12hrs.

Responsibilities:

  • Consulting partners in internal channels 

  • Debugging / integration of API 

  • Troubleshooting technical bugs 

  • Product performance monitoring via tools (Grafana, Kibana). 

  • Handling problem/bug reports 

  • Keeping our internal knowledge base up to date 

  • Incident reporting

What experience and knowledge the candidate needs: 

  • English level from B2. Excellent spoken and written skills is a must;

  • Minimal 1 years of experience on a similar position;

  • Web-based applications support experience;

  • Knowledge of MS Exchange, MS Office365 and MS Outlook;

  • Experience with Jira and Confluence;

  • Experience with application logs investigation and interpretation(Kibana, Grafana);
    Bachelor’s degree in Computer Science, Information Technology, Engineering or related field;

Would be an advantage:

  • Cloud services support experience;

  • Understanding of CRM / ERP / Business applications;

  • Experience in technical documents writing;

  • Familiar with XML and JSON data formats, REST architecture;

  • Knowledge of HTML, CSS, SQL;

  • Experience with Postman.Responsibilities:Provide the 2nd line of application technical support for the gambling company;

  • Directly collaborate and integrate with the technology partners and customers;

  • Communicate internally with project management, development, QA and CSM teams;

  • Report bugs and improvements into product;

  • Expand company’s support knowledge base;

Soft skills:

  • Strong analytical;

  • Troubleshooting and problem-solving;

  • Self-knowledged and open-minded.

From the company:

  • Shifts: day/night 2/2 12hrs.

  • Interesting tasks, professional colleagues

  • professional career development;

  • payment of annual leave, sick leave.

Can't find the position
you're looking for?

No worries! We're always on the lookout for talented individuals. Feel free to send us your resume and let us know why you'd be a great fit for our team. We'll keep your application on file for future opportunities.

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