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We are looking for a Support Specialist L1 to join our team.
What You’ll Do:
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Provide support to partners through internal communication channels;
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Maintain and regularly update the internal knowledge base.
What We’re Looking For:
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Experience working as an L1 Support Specialist in B2B, B2C, or gaming;
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English level B2 or higher;
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Understanding of the key principles of IT support: availability, responsiveness, effective problem-solving, and professional communication;
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Experience working with Service Desk and ticketing systems such as Jira, Zendesk, or similar tools;
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Experience maintaining a knowledge base in Confluence;
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Strong communication skills and the ability to express ideas clearly;
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Strong business writing skills;
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Ability to work effectively under pressure and handle a high workload;
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Experience with analytical tasks and problem-solving;
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Ability to work with technical documentation.
Nice to Have:
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Basic understanding of APIs;
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Experience providing support via chat.
What We Offer:
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2/2 shift schedule with 12-hour shifts;
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Interesting and challenging tasks alongside experienced colleagues;
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Career growth opportunities;
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Paid vacation and sick leave.
Can't find the position
you're looking for?
No worries! We're always on the lookout for talented individuals. Feel free to send us your resume and let us know why you'd be a great fit for our team. We'll keep your application on file for future opportunities.