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We are looking for a Support Specialist L1 to join our team.
What you’ll do
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Consult partners through internal communication channels
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Maintain and update the internal knowledge base
What experience and skills we are looking for:
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Experience working as an L1 Support Specialist (B2B/B2C/Gaming)
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English level — B2 or higher
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Understanding of IT support principles (availability, responsiveness, efficient issue resolution, polite communication)
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Experience with ticket tracking systems such as ServiceDesk, JIRA, Zendesk, etc.
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Experience maintaining a knowledge base (Confluence)
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Strong communication skills and the ability to express ideas clearly
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Business correspondence skills
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Stress resistance and ability to work under high workload
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Experience solving analytical tasks
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Ability to work with technical documentation
Nice to Have
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Basic understanding of API principles
Can't find the position
you're looking for?
No worries! We're always on the lookout for talented individuals. Feel free to send us your resume and let us know why you'd be a great fit for our team. We'll keep your application on file for future opportunities.