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Support Specialist L2

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Shifts: day/night 2/2 12hrs.

Responsibilities:

  • Consulting partners in internal channels

  • Debugging / integration of API

  • Troubleshooting technical bugs

  • Product performance monitoring via tools (Grafana, Kibana).

  • Handling problem/bug reports

  • Keeping our internal knowledge base up to date

  • Incident reporting

What experience and knowledge the candidate needs:

  • English level B2+ (strong written and spoken communication is a must)

  • 1+ year experience in L2 / technical support role

  • Experience supporting web-based applications

  • Experience with logs analysis (Kibana, Grafana or similar tools)

  • Understanding of REST API

  • Basic SQL (MySQL or similar)

  • Experience with Jira and Confluence

Would be an advantage:

  • Experience with cloud services

  • Experience with B2B integrations or partner support

  • Understanding of CRM / ERP / business applications

  • Experience in writing technical documentation

  • Familiarity with JSON and XML data formats

  • MongoDB

  • GitLab

  • Postman

  • Basic programming knowledge (Python or other languages)

Responsibilities:

  • Provide the 2nd line of application technical support for the gambling company;

  • Directly collaborate and integrate with the technology partners and customers;

  • Communicate internally with project management, development, QA and CSM teams;

  • Report bugs and improvements into product;

  • Expand company’s support knowledge base.

Soft skills:

  • Strong analytical;

  • Troubleshooting and problem-solving;

  • Self-knowledged and open-minded.

Can't find the position
you're looking for?

No worries! We're always on the lookout for talented individuals. Feel free to send us your resume and let us know why you'd be a great fit for our team. We'll keep your application on file for future opportunities.

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